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Printing & kitchen tickets

What it's for​

Print & Kitchen is where you connect printers and decide how kitchen tickets (KOTs) and the customer display work — so orders reach the kitchen and receipts reach guests the way you want.

Where to find it​

Choose Settings, then Print & Kitchen (route /settings/print).

WebPrint & Kitchen: printers, kitchen-ticket options, and the customer display.
Print & Kitchen: printers, kitchen-ticket options, and the customer display.

Printers​

Choose Add printer to set one up (a wizard walks you through it). Each printer has:

  • Test print — sends a test slip so you can confirm it works.
  • Diagnose — a connection check when something's not printing.

Kitchen tickets​

  • Kitchen tickets — how orders reach the kitchen: Screen only (the Kitchen Display), Print only (auto-print a KOT), or Screen + print (both).
  • KOT ticket label — what prints for each item: Name, Code, or Code + Name (with a live sample).

Customer display​

Turn on the Token counter board for a live "Now Serving" screen. When it's on, an Open customer display button and a shareable display URL appear — open it on a second screen facing your guests.

Save​

Printers and the customer-display toggle save immediately. The kitchen-ticket selectors use the shared Save Changes bar.

Worked example​

Kitchen screen plus a printed backup. Choose Add printer and run the wizard, then Test print to confirm. Set Kitchen tickets to Screen + print and KOT ticket label to Code + Name so cooks get both. Choose Save Changes.

Tips & things to watch​

  • ✅ Always Test print after adding a printer — catch problems before service.
  • ✅ Screen + print gives the kitchen a paper backup if a screen goes down.
  • ⚠️ Set up stations too. Per-station printers are configured alongside your kitchen stations.